Introduction
BigHegiOca ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, address, phone number, and email address
- Financial information such as income, assets, and investment goals
- Identification information as required by regulatory authorities
- Employment and family information relevant to financial planning
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website and search terms used
- Device and connection information
How We Use Your Information
We use your personal information for the following purposes:
- Providing financial planning and advisory services
- Communicating with you about our services
- Complying with legal and regulatory requirements
- Improving our website and services
- Sending periodic newsletters and updates (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in providing our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission
Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data during transmission
- Secure storage systems with restricted access
- Regular security assessments and updates
- Employee training on privacy and security practices
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Portability: Request transfer of your information
Retention of Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial planning records are typically retained for seven years or as required by applicable regulations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Regulatory Compliance
As a registered financial planning firm in Canada, we comply with:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy legislation where applicable
- Investment Industry Regulatory Organization of Canada (IIROC) requirements
- Canadian Securities Administrators (CSA) regulations
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Complaint Process
If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:
- Our Privacy Officer at the contact information above
- The Office of the Privacy Commissioner of Canada
- Your provincial privacy commissioner